APPOINTMENTS ADVICE

How to make contact with a Doctor - online or by phone

askmygp online service

For help online with askmyGP

Access askmyGP here

 

AskmyGP - the easy and fast way to ask for any kind of help from the Practice

  • Available 24/7 and we respond during working hours Monday to Friday
  • We will usually get back to you within an hour (after 5pm it might be the next day)
  • You can message a particular GP (so long as they’re working)
  • You can select a telephone, email or video call response
  • If we need to see you we will usually give you an appointment the same day
  • You can login now, without any paperwork

If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. In both situations your GP will get back in touch quickly and either sort out your problem on the phone, by email, or arrange to see you the same day, or another day if that's more convenient.

Please note you can no longer book a GP appointment using Patient Access or the myGP app.

AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

That's it - simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • really ill patients don't have to wait for urgent slots at the end of surgeries
  • GPs can manage their time more effectively, booking any follow-up appointments you might need
  • and it stops the 8am rush for appointments as you can contact the practice at any time, and upto 5pm get a response, and be seen if needed the same day!

     

How to book an appointment with a Practice Nurse or Health Care Assistant

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions. Appointments can be booked up to two months in advance with our practice nurses and health care assistants –  bookings can be made in person, by telephone or on-line via Patient Access.

If you would like to register for Patient Access you will need to visit our reception desk to sign up for the service. You will need to do this in person and bring with you some form of photo ID such as a driving licence or passport.

You can also register online, but you will still need to come into the Practice with a form of photo ID to be able to complete the process and use the service.

 

Cancelling an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We normally send a text message reminding you of an appointment.

 

Chaperones

If you would like a chaperone present at your appointment with the doctor or nurse, please let the receptionist know when booking your appointment and we will be pleased to arrange this for you.  Alternatively, you may bring along a friend or relative to your appointment.

 

Medical Students

We are a training practice and often have medical students training with us, and occasionally others such as nursing students. You will be informed if there is going to be a student present when you see the doctor or nurse. If you would prefer for them not to be present that is fine, simply inform the receptionist or the doctor - you don't need to give a reason.

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